Customer service and billing

Customer service and billing

Our customer service department is available to provide assistance Monday – Friday, 8 a.m. to 6 p.m. PT. Our representatives are here to help:

  • Refer providers to additional resources
  • Provide technical support for our provider portal, Provider Connect — see also our Provider Connect Tutorial (PDF)
  • Accept grievances and concerns
  • Provide additional contact information for claims
Take advantage of your provider portal
Our representatives can check eligibility and quote benefits, however, you may find our Provider Connect portal may save you time and be more convenient. The portal also allows you to view your claims and check prior authorization status.

Contact Customer Service
Monday – Friday, 8 a.m. to 6 p.m. PT
Send email
Corvallis: 541-768-5207
Toll-free: 1-888-435-2396

Request prior authorization
See Resources and tools to access up-to-date medical and pharmacy prior authorization forms and fax numbers.

File claims electronically

Samaritan Health Plan Operations encourages you to file your claims electronically. By filing claims electronically, you are able to receive payments more quickly. We accept 837 and 835 claims through these vendors:

Trizetto Provider Solutions, LLC (formerly Gateway EDI, Inc.)
www.trizettoprovider.com/contact
Sales 1-800-969-3666

RelayHealth
www.relayhealth.com
1-800-457-1209

Emdeon
www.emdeon.com/physicians 
1-866-349-1607






Last modified: Jan. 25, 2016

Mail claims

We accept paper claims via mail to these addresses: 

InterCommunity Health Network CCO
PO Box 887
Corvallis, OR 97339

Samaritan Choice Plans
PO Box 336
Corvallis, OR 97339

Samaritan Health Plans
Employer Group PPO plans:
PO Box 887
Corvallis, OR 97339

Medicare Advantage plans:
PO Box 1510
Corvallis, OR 97339