Contacting Provider Services

Contacting Provider Services

Our customer service department is available to provide assistance Monday – Friday, 8 a.m. to 6 p.m.
Our representatives are here to help:

  • Refer providers to additional resources
  • Directly transfer providers to Ph Tech for mental health claims
  • Accept crisis calls
  • Provide technical support for ProviderConnect and CIM provider portals
  • Accept grievances and concerns
  • Provide additional contact information for claims

Our representatives can check eligibility and quote benefits, however, you may find our ProviderConnect provider portal  faster and more convenient. As well, you can view your physical health claims and prior authorization status at this portal.

Contacting Customer Service

EMAIL OR CALL: HOURS:
Send email
Corvallis: (541) 768-5207
Toll-free: 1-888-435-2396
Hours: Monday – Friday
8 a.m. to 6 p.m.


Sending us your physical and mental health claims

Samaritan Health Plan Operations encourages you to file your claims electronically. By filing claims electronically, you are able to receive payments more quickly.
 

FOR ELECTRONIC SUBMISSION (EDI) OF BOTH 837 AND 835 (EDI) OF PHYSICAL AND MENTAL HEALTH CLAIMS:
www.trizetto.com/Provider-Solutions                                 
Trizetto Provider Solutions, LLC
(Formerly Gateway EDI, Inc.)
501 N. Broadway, Third Floor
St. Louis, MO 63102
Anthony Lancia, Director, Sales      
Phone 800-969-3666 ext. 1216
Email: anthony.lancia@trizetto.com
www.relayhealth.com  
RelayHealth  
Mailstop IADU-DC2
301 Data Ct.
Dubuque, IA 52003
1-800-457-1209
www.emdeon.com/physicians             
Emdeon Office
3055 Lebanon Pike                      
Nashville, TN 37214
1-866-349-1607

www.payerconnection.com  
Payer Connection, LLC
PO Box 1769
Lake Oswego, OR 97035
503-820-3803
   


TO MAIL PHYSICAL AND MENTAL HEALTH CLAIMS TO US:

InterCommunity Health Plans (IHN and IHN-CCO) Samaritan Advantage  Samaritan Choice Plans Samaritan Healthy Kids Connect & COHO
PO Box 887
Corvallis, OR
97339
PO Box 1510
Corvallis, OR
97339 
PO Box 336
Corvallis, OR
97339
PO Box 1310
Corvallis, OR
97339








Requesting medical prior authorizations

 

 

QUESTIONS:  FAX REQUEST TO:  MAIL REQUESTS TO: 
Corvallis (541) 768-5207
Toll-free  1-888-435-2396
Fax (541) 768-4211
Fax (541) 768-4212
Fax (541) 768-4213
 
Samaritan Health Plan Operations
815 NW Ninth Street
Suite 101
Corvallis, OR 97330

Requesting Rx prior authorizations

QUESTIONS: FAX REQUESTS TO: 
Corvallis: (541) 768-5207
Toll-free:  1-888-435-2396
Fax (877) 502-9254


Our hours and location

VISIT US: HOURS:

Samaritan Health Plan Operations
Avery Square
815 NW Ninth Street, Suite 101
Corvallis, OR

Monday – Friday
8:30 a.m. to 5 p.m.