Quality Management Plan
Each year a Quality Management Plan is developed as a guide to the Quality Management Program. It includes the goals, objectives, scope, principles, authority, organizational model, oversight, and reporting and evaluation requirements of the Quality Management Program.
• 2016 Quality Management Plan
Current Quality Management Projects
The Quality Management Program includes many quality improvement projects. Some quality improvement projects are specific to a line of business but the goal is to have each project cross all lines of business as appropriate. Projects are designed to improve the health outcomes of our members.
• 2016 Project List