General Information
To Change Your Address
If you move, you must report your change of address to your caseworker at DHS. Your caseworker’s phone number is listed as #6 on your OMAP Medical Care ID. Reporting a change of address will not affect your Oregon Health Plan eligibility. Your caseworker will make sure you are enrolled in a plan with providers in your area. Remember, IHN is only able to serve people who live in Benton and Linn counties.
Appealing a Decision/ Making a Complaint
InterCommunity Health Network wants to give you the best medical care possible. If you are unhappy with any part of your treatment, you may use our complaint process. Through this process you may appeal a decision regarding payment or services that were denied or the quality of care you received. See your OHP Client Handbook for information on the complete complaint process. You can file a complaint by calling IHN’s Member Services Department at: 1-800-757-5114 or TTY 1-800-735-2900. You can appeal a decision by sending us a written request within 45 days.
Send the request to:
- InterCommunity Health Network
- Attn: Appeals
- 3600 NW Samaritan Drive
- Corvallis, OR 97330
Disenrollment
You may be disenrolled from IHN for various reasons.
- You might move outside of the service area of the health plan. If you move outside of the service area of the health plan you must contact your DHS caseworker.
- Your personal situation may change and you may no longer be eligible for the Oregon Health Plan.
- You missed too many scheduled appointments without canceling them prior to the appointment.
- You committed fraudulent or illegal acts, or have been abusive to staff or property.
- You repeatedly failed to pay copayments, when required.
- You did not pay your premium on time and are no longer eligible for the Oregon Health Plan.
Confidentiality
There are federal and state laws that protect a member’s privacy. No one may release information to anyone outside the plan about a member without the member’s written permission. This includes chemical dependency or mental health treatment information. Plans and their providers shall not release or disclose any information without the member’s permission except for purposes directly related to the administration of the Oregon Health Plan. Please refer to IHN’s “Notice of Privacy Practices” for more information. A copy of our “Notice of Privacy Practices” is included in your New Member Packet.
Members’ Access To Clinical Records
As a member you have the right to access your own clinical record unless the provider believes the release would be harmful to you. Plans and their providers must provide copies within 10 days of the request from the member. You may be asked to pay a reasonable duplication fee.
Advanced Directives
Every adult in Oregon has the right to make decisions about his or her own medical treatment. This includes the right to accept or refuse specific medical treatment by filling out an “Advanced Directive” form. Talk to your PCP about how to assure your health care decisions are known if you are ever unable to speak for yourself.
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