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Frequently Asked Questions
How do I contact my caseworker?
Your caseworker’s phone number is listed as #6 on your mauve and white OMAP Medicare Care ID.
Whom do I contact to change my address or name?
Call your caseworker.
Do I have to pick a Primary Care Provider (PCP)?
Yes, if you are enrolled in IHN. Each family member may choose a different PCP. Call our Member Services Department for more information.
What if I need health services after hours?
Call your PCP. Your PCP has phone coverage 24 hours a day, seven days a week, and will give you advice on what to do.
Why are my children in a managed care plan, but I am not?
Call your caseworker.
Whom do I call if I become pregnant or give birth?
Call your caseworker as soon as possible. You baby may be eligible for OHP coverage.
What dentist can I get my dental care from?
Call the Dental Plan listed on your OMAP Medical Care ID. If you do not have a Dental Plan listed, call your caseworker. SafeNet may also be able to help you. You may call SafeNet at 1-800-723-3638.
If I have other coverage for medical services (for example, a settlement, Worker’s Compensation, or other health insurance), whom do I need to call?
You need to call your caseworker and IHN both. Give us a call! You should also tell anyone that gives you services.
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