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Whom to call
Questions? Need Help?
Our Member Services Department is available to help you use your InterCommunity Health Network health plan. Call the Member Services Department at 1-800-757-5114 or TTY 1-800-735-2900 to:
- Choose a Primary Care Provider (PCP) for you and each covered member of your family
- Let us know if you need services such as prescriptions supplies, or other necessary items, before you have time to see your PCP
- Let us know if you lose your IHN Member Identification (ID) Card
- Get answers to any questions you have after reading your packet materials
- Arrange for an interpreter (to assist with a foreign language) to be with you at a medical appointment
- Arrange for assistance with complex medical and/or special needs through our Exceptional Needs Care Coordinators (ENCC)
- Address any complaints or concerns
Call 1-800-699-9075 or your caseworker at the Department of Human Services (DHS) if:
- You move or have other changes in your status after filling out your enrollment form
- Your address changes, or you change your address
- You lose your OMAP Medical Care ID
- You become pregnant
- You have a new baby
- You have no means of transportation for appointments (call at least 48 hours in advance, if possible.)
- You have questions about copayments
- You have questions about your premiums (call 1-800-922-7592)
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