About Your Bill

About Your Bill

Payment for your medical bill is ultimately your responsibility. Samaritan Health Services accepts cash, check, MasterCard, Visa, American Express and Discover. Multiple payment plan options are available. If you have insurance, please be aware of the company’s requirements and bring any needed physician’s orders or diagnoses to your outpatient appointments. Please bring your insurance card to every appointment.

It is our goal for patient billing statements to be easy to read and understandable. If you have questions about your statement, please call Customer Service at 541-768-4392 or 1-800-640-5339.



Your hospital bill

After you receive care at an SHS-affiliated hospital, we will immediately bill your insurance company. All patients should hear from us via a billing summary after services have been received. The insurance process can take 60 or more days. If insurance pays and there is no remaining balance, you will not receive any communication from us. If insurance does not pay within the 60 days, we will ask for your assistance in working with your health plan to remit payment.

Once your insurance has paid, any remaining balance is your responsibility. At that time, you will receive a statement notifying you of the amount. We ask that you remit payment in full or contact us to set up a payment plan within 30 days.



Your physician clinic bill

After your clinic visit, we will bill your insurance company. You will not receive final request for payment from us until your insurance has responded. This process can take 60 or more days. Once your insurance has paid, you will receive a statement for any remaining balance. We ask that you remit payment in full or contact us to set up a payment plan within 30 days.



What to expect during the SHS billing process

Step 1: You receive service at a Samaritan Health Services hospital or clinic.
Step 2: Insurance is billed after internal review.
Step 3: You receive a billing summary and notification that insurance has been billed.
Step 4: Insurance pays (usually 60 days). If insurance pays all charges, you will not receive any further communications from us.
Step 5: Remaining charges are billed to you.
Step 6: Please remit payment in full within 30 days or contact us to set up a payment plan.