Patient satistfaction

Patient satisfaction

We are committed to providing quality care for you and your family. We also want to deliver that care with respect and the high level of personal attention you deserve. That’s why our SHS Core Standards include “Respect, Compassion, Service, and Excellence.” It’s also why we use an independent company, Press Ganey Associates, to send you satisfaction surveys. We want to hear your opinions and comments related to your experience with us.

The results from our patient satisfaction surveys help us focus on areas where we have the opportunity to improve your experience. Departments take actions for the specific areas surveyed which include admission, room, meals, nurses, physicians, tests and treatments, visitors and family, discharge, and personal issues. We use the information as part of our overall Quality Improvement Program to help us improve your care, safety, and satisfaction. Our goal is to be your provider of choice for all your health care needs.

The scores below reflect our patients' assessments of the overall quality of care they received during their visits. These scores are updated quarterly. Scores are based on a scale of 1 to 100, with 100 being the top score.

 
Inpatient
Emergency Department
Ambulatory Surgery
Outpatient Services
Good Samaritan Regional Medical Center
Overall Assessment
89.2
81.7
90.4
91.2
Likely to Recommend
89.6
81.3
90.8
90.9
Samaritan Albany General Hospital
Overall Assessment
89.1
77.4
94.1
92.9
Likely to Recommend
87.8
76.4
94.4
92.9
Samaritan Lebanon Community Hospital
Overall Assessment
88.6
80.0
97.0
91.2
Likely to Recommend
86.4
79.8
96.4
90.6
Samaritan North Lincoln Hospital
Overall Assessment
90.6
87.3
95.5
90.7
Likely to Recommend
89.0
91.9
94.4
90.8
Samaritan Pacific Communities Hospital
Overall Assessment
90.0
87.1
96.6
91.1
Likely to Recommend
88.3
85.2
97.2
90.7