Patient Satistfaction

Patient Satistfaction

We are committed to providing quality care for you and your family. We also want to deliver that care with respect and the high level of personal attention you deserve. That’s why our SHS Core Standards include “Respect, Compassion, Service, and Excellence.” It’s also why we use an independent company, DNV, to send you satisfaction surveys. We want to hear your opinions and comments related to your experience with us.

The results from our patient satisfaction surveys help us focus on areas where we have the opportunity to improve your experience. Departments take actions for the specific areas surveyed which include admission, room, meals, nurses, physicians, tests and treatments, visitors and family, discharge, and personal issues. We use the information as part of our overall Quality Improvement Program to help us improve your care, safety, and satisfaction.

Our goal is to be your provider of choice for all your health care needs.