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Patient Satisfaction
We are committed to providing quality care for you and your family. We also want to deliver that care with respect and the high level of personal attention you deserve. That’s why our SHS Core Standards include “Respect, Compassion, Service, and Excellence.” It’s also why we use an independent company, Press Ganey Associates, to send you satisfaction surveys. We want to hear your opinions and comments related to your experience with us.
The results from our patient satisfaction surveys help us focus on areas where we have the opportunity to improve your experience. Departments take actions for the specific areas surveyed which include admission, room, meals, nurses, physicians, tests and treatments, visitors and family, discharge, and personal issues. We use the information as part of our overall Quality Improvement Program to help us improve your care, safety, and satisfaction. Our goal is to be your provider of choice for all your health care needs.
The scores below reflect our patients' assessments of the overall quality of care they received during their visits. These scores are updated every six months. (Current: fourth quarter, 2007).
Scores are based on a scale of 1 to 100, with 100 being the top score
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Inpatient |
Emergency Department |
Ambulatory Surgery |
Outpatient Services |
| Good Samaritan Regional Medical Center |
|
|
|
|
| Overall Satisfaction |
89.2 |
84.2 |
91.4 |
89.0 |
| Likely to Refer |
89.1 |
85.5 |
92.4 |
89.6 |
| Samaritan Albany General Hospital |
|
|
|
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| Overall Satisfaction |
88.4 |
87.3 |
93.6 |
92.5 |
| Likely to Refer |
86.9 |
84.3 |
93.0 |
91.4 |
| Samaritan Lebanon Community Hospital |
|
|
|
|
| Overall Satisfaction |
89.0 |
79.6 |
95.3 |
92.2 |
| Likely to Refer |
86.9 |
77.6 |
93.3 |
91.3 |
| Samaritan North Lincoln Hospital |
|
|
|
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| Overall Satisfaction |
90.9 |
85.0 |
94.9 |
93.9 |
| Likely to Refer |
89.0 |
83.3 |
95.5 |
92.9 |
| Samaritan Pacific Communities Hospital |
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| Overall Satisfaction |
89.3 |
85.7 |
94.8 |
91.1 |
| Likely to Refer |
85.7 |
83.9 |
94.0 |
89.6 |
Our patients tell us:
“I have always been treated professionally, respectfully, and with compassion, and my questions were always answered.”
“When I came to the Clinic for my appointment, the nurse was cheerful, succinct, and her comportment made you feel that you were her only concern.”
“The care in your Emergency Department was very professional, and I was treated kindly and with respect. This meant a great deal to me, as my hip had dislocated 11 days before, and the people at XX hospital in California did not have the same standards I encountered at Samaritan.”
“You may not think of yourselves as heros because you’re doing a job you enjoy—but to us, to our daughter, and to those who love her—you are!”
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