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Lebanon Hospital to Start Phone Survey Pilot Project

By Ian Rollins

Beginning Jan. 1, 2017, Samaritan Lebanon Community Hospital patients might receive a call from a telephone survey firm after their hospital stay.

The survey is part of a pilot project to gather more patient feedback about their hospital stay. The project is scheduled to continue throughout 2017.

“With this project, we are looking forward to receiving timely feedback from our patients,” said Wendie Wunderwald, vice president of patient care for the hospital. “We’ll utilize the feedback as part of our ongoing patient care practices.”

Surveyors from National Research Corporation will select patients at random once they’re home from the hospital. They will call patients during the evening hours

National Research Corporation currently mails surveys to patients chosen at random, for all five hospitals affiliated with Samaritan Health Services. The company also calls patients after visits to the Samaritan-affiliated primary care clinics in Lebanon, Sweet Home and Brownsville.