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Healthgrades Awards Samaritan for Top Patient Experience

Good Samaritan Regional Medical Center in Corvallis and Samaritan Albany General Hospital have both received 2020 Outstanding Patient Experience Awards from Healthgrades, the leading online resource that connects consumers, providers and health systems. The hospitals were two of only nine hospitals throughout Oregon to receive this award.

Both hospitals were found to be in the top 15% of hospitals nationwide for patient experience. As part of the analysis, Healthgrades evaluated 3,346 hospitals that submitted at least 100 patient experience surveys to the U.S. Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2018 through March 2019, to identify hospital performance.

Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 29-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital, ranging from cleanliness and noise levels in patient rooms to factors such as provider communication. The measures also include whether a patient would recommend the hospital to friends or family.

In addition to the patient experience awards, Healthgrades named Samaritan Albany General Hospital as a five-star recipient for C-Section Delivery, indicating that the hospital’s outcomes for C-section deliveries are statistically significantly better than the national average.

“Hospital quality should be top of mind for consumers when they evaluate and compare hospital performance,” said Brad Bowman, MD, chief medical officer for Healthgrades. “Women who select a hospital with a five-star rating can feel confident in their choice knowing that these organizations are committed to providing exceptional women’s care to their patients.”

Healthgrades analyzed all-payer state data for 16 states for the years 2016 through 2018. Healthgrades found that there is a significant variation in hospital quality between those that have received 5-stars and those that have not. For example, from 2016 through 2018, women having a C-Section Delivery in hospitals rated 5-stars have, on average, a 59.4% lower risk of experiencing a complication while in the hospital than if they were treated by hospitals rated with one-star.

“We are very fortunate to have a dedicated staff with a collaborative culture here in Albany,” said Dan Keteri, CEO at Samaritan Albany General Hospital. “This award is a testament to our staff and the efforts they make every day to ensure our patients receive top-quality care from the moment they walk in the door. I am proud to work with such passionate professionals that strive to be better every single day.”

Laura Hennum, CEO at Good Samaritan Regional Medical Center, agreed.

“It’s an honor and a full team effort to be recognized by Healthgrades, which is known within the health care industry as a leader in promoting patient safety and experience,” she said. “Every Samaritan employee has a role in the patient experience, and I’m proud that their hard work led to this recognition.”

Learn more about award winning care at Samaritan Health Services.