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Visitor Restrictions Are in Effect

Samaritan Health Services is limiting visitors in our hospitals and outpatient care areas. Restrictions are updated as needed in response to the COVID-19 pandemic.

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Your Health & Safety Are Our Highest Priorities

While patient health and safety and strict infection-prevention measures have always been the standard at Samaritan Health Services, some practices have been enhanced per state and federal COVID-19 guidelines.

There are many precautions we take to ensure our facilities are safe and clean, including visitor restrictions, screening patients and staff for symptoms, face mask requirements and even more frequent deep cleaning and disinfecting. 

Face Masks Required When Visiting Our Facilities

To prevent the spread of COVID-19, patients, visitors, and all staff in any Samaritan facility are required to wear properly fitting face masks. 

Patients and visitors may use disposable face masks or cloth masks with multiple layers, and the masks must fit snugly around the nose, over the mouth and under the chin. Bandannas, gaiters, face shields and face masks with valves are not permitted.

For hospital inpatients, face masks may only be removed if:

  • The patient is actively eating or drinking and is physically distant – at least six feet – from anyone who does not live in the patient’s household. 
  • The patient is alone in a private room. 
  • The patient is physically distant – at least six feet – from others in a shared room.
  • The care being provided to the patient cannot be done with a mask on.
For outpatients, such as in Samaritan’s clinics and laboratories, face masks must be worn the entire time they are in the building and may only be removed if the care being provided cannot be done with a mask on. 

Exemptions to these masking requirements include children younger than 2 years old, patients whose clinician has determined that they cannot wear a mask due to shortness of breath, and patients who are unconscious, incapacitated or otherwise unable to remove the mask without assistance. 

Questions About COVID-19?

Get answers to frequently asked questions about the coronavirus. Information is specific to the communities we serve in Linn, Benton and Lincoln counties.

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Symptoms of COVID-19?

Patients who have any known coronavirus symptoms such as fever, chills or shaking; cough or sore throat; shortness of breath; muscle aches or pains; loss of smell or taste; headache or any cold or flu-like symptoms are asked to call their primary care provider for a telehealth visit or do a MyChart “Coronavirus Concerns” E-Visit to be assessed and routed to appropriate testing and care.

  • For a telehealth visit via video or phone, call your primary care provider. Find out more at
  • Samaritan patients can visit to set up a MyChart account.
  • Those who are not currently Samaritan patients may call 855-543-2780 to set up an account.
  • Patients without a primary care provider or who are unable to access MyChart can call 855-543-2780.

Patients who arrive at a testing site without a clinician’s order for a test will be turned away and instructed to call their primary care provider for a telehealth visit or do a MyChart “Coronavirus Concerns” visit. 

If you have severe symptoms or are experiencing a medical emergency, call 911. 

Telehealth Options Available

Samaritan has expanded telehealth options, using the internet, a smart device or telephone for health care visits when appropriate. 

A broad range of services are being offered via telehealth. Your health care team will help decide whether telehealth is right for you.

MyChart E-Visits

For an E-Visit, you will need to have a MyChart account and reside within the state of Oregon at the time of the E-visit. If you do not have a MyChart account, this can be setup at

Video Visits

You will need a smartphone or tablet with internet connectivity to download an app onto your device. Instructions will be included in the appointment invite sent by your Samaritan clinic.

Telephone Visits

In some cases, Samaritan may be able to conduct visits by telephone, if MyChart E-visits or video visits are not feasible.

To start a telehealth visit, begin the process by requesting an E-Visit using MyChart or by calling your primary care provider. Your health care team can help you decide whether an E-Visit, video or phone visit will be best for your health concern.
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Samaritan COVID-19 Hotline

A hotline has been set up to help answer patient and community member questions about the coronavirus pandemic. While the intent is not to give medical advice, staff are available to:

  • Answer general questions.
  • Point people to resources.
  • Help patients get set up for MyChart.
  • Walk you through starting an e-visit.

The hotline is open Monday through Friday from 9 a.m. to 4 p.m.

Call 541-451-7425 or 833-505-7425 toll free.

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Prevention Tips

Steps you can take to prevent the spread of colds and flu can also help prevent the spread of the coronavirus. 

  • Wash your hands often with soap and water.
  • Avoid touching your eyes, nose and mouth.
  • Avoid contact with sick people and stay home if you are sick. 
  • Cover your mouth and nose with a tissue or sleeve when coughing or sneezing.
  • Practice physical distancing - at least 6 feet apart from others is recommended.
  • Wear a face covering when on essential trips away from home.

How You Can Help

Find ideas, sign up to volunteer and see guidelines for making donations.

Reliable Information

The health and safety of our patient and communities are our highest priorities. Samaritan Health Services and other area health care providers are working closely with federal, state, county and local agencies to respond to COVID-19.

For up-to-date information on coronavirus in Oregon, visit or call 211. 

These resources offer helpful information on avoiding the coronavirus, symptoms, what to do if you think you might have the virus and more:

Oregon Health Authority Factsheet in English           Oregon Health Authority Información en español

Chief Medical Officer – Letter to Local Employers

In a letter to local businesses and employers in Benton, Linn and Lincoln counties, Robert Turngren, MD, provides guidance about COVID-19 testing and illness prevention in the work place.