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What Is a Telehealth Visit?

Samaritan offers three options: MyChart E-Visits, video or, in some cases, telephone visits. A broad range of services is being offered via telehealth. Your health care team will help decide whether a telehealth visit is right for you.

MyChart E-Visits

For E-Visit services, you will need to have a MyChart account and reside within the state of Oregon. If you do not have a MyChart account, this can be setup at samhealth.org/MyChart.

Video Visits

You will need a smartphone or tablet with internet connectivity to download the Microsoft Teams® app onto your device. Instructions will be included in the appointment invite sent by your Samaritan clinic.

Telephone Visits

In some cases, Samaritan may be able to conduct visits by telephone, if MyChart E-visits or video visits are not feasible.

How to Start a Telehealth Visit

You can start the process by requesting an E-Visit using MyChart or by calling your primary care provider. Your health care team will determine whether an E-Visit, video or phone visit will be best for your health concern. Telehealth options provide a convenient way to access health care from home or elsewhere.

Prior to your first video or phone telehealth visit you will receive instructions to sign a consent form and download the Microsoft Teams app to your mobile device. Links to these items are below for your convenience.


Video Instructions for Accessing Telemedicine Through Microsoft Teams

To help you set up your technology properly for an effective online meeting with your provider, select your device below to watch a “how-to” video. Specifically, the video will help you prepare for your telemedicine appointment by downloading Microsoft Teams for an online video conversation.

Tips for Preparing for a Telehealth Visit

  • Prepare for your telehealth visit much as you would for a visit to your health care provider’s office by making a list of your questions and concerns, and your current medications.
  • Get your tech ready to go by testing your webcam and microphone, making sure the volume is on, and plugging in your device to make sure your battery does not run out during your telehealth visit.
  • Consider the lighting. Set up lighting in front where you are with your device and minimize the lighting behind you.
  • Ensure you have a private space where you will feel comfortable sharing personal information, and try to find a quiet place where you won’t be interrupted.
  • Have your doctor’s office phone number handy and share information when setting up your appointment so the provider can reach you in the event you are disconnected or experience a serious health event.
  • Examples of what your provider may need are:
    • The physical address of where you are participating in the virtual visit
    • Your phone number
    • Contact information of someone who can physically reach you at your present location
  • Remember that the provider may have a more difficult time reading your body language or non-verbal cues compared to a face-to-face visit.
  • Indicate who is in the room with you and ensure the provider can see that person on the camera.
  • Have a parent or legal guardian present for visits with minors to provide consent, and who will stay nearby, or possibly in the room, during the visit.