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What Is a Telehealth Visit?

Samaritan offers options for convenient and secure care: video visits, MyChart E-Visits, or in some cases, telephone visits. A broad range of health care services is available with these telehealth options. Your health care team will help decide whether a telehealth visit is right for you.

Video Visits

Video visits may be scheduled with your Samaritan health care provider. You will need a computer, smartphone or tablet with an internet connection. Instructions will be included in the appointment invite sent by your Samaritan clinic. 

MyChart E-Visits

MyChart E-Visits can usually be done completely through the MyChart messaging application online and are a very convenient choice for minor and simple concerns. For E-Visit services, you will need to have a MyChart account and reside within the state of Oregon. If you do not have a MyChart account, this can be set up at samhealth.org/MyChart.

Telephone Visits

In some cases, Samaritan providers may be able to conduct visits by telephone, if  you are unable to do a video visit or MyChart E-visit.

How to Start a Telehealth Visit

You can start the process by calling your health care provider to schedule a telehealth appointment or by requesting an E-Visit using MyChart. Your health care team can help determine whether an E-Visit, video or phone visit will be best for your health concern. Telehealth options provide a convenient way to access health care from home or elsewhere.

Prior to your first video or phone telehealth visit you will receive instructions to sign a consent form and download the appropriate app to your mobile device. Access consent forms and instructions for preparing for your telehealth visit by clicking on the button below. 


Tips for Preparing for a Telehealth Visit

  • Prepare for your telehealth visit much as you would for a visit to your health care provider’s office by making a list of your questions and concerns, and your current medications.
  • Get your equipment ready to go by testing your webcam and microphone, making sure the volume is on, and plugging in your device to make sure your battery does not run out during your telehealth visit.
  • Consider the lighting. Set up lighting in front where you are with your device and minimize the lighting behind you.
  • Ensure you have a private space where you will feel comfortable sharing personal information, and try to find a quiet place where you won’t be interrupted.
  • Have your doctor’s office phone number handy and share information when setting up your appointment so the provider can reach you in the event you are disconnected or experience a serious health event.
  • Examples of what your provider may need are:
    • The physical address of where you are participating in the virtual visit
    • Your phone number
    • Contact information of someone who can physically reach you at your present location
  • Remember that the provider may have a more difficult time reading your body language or non-verbal cues compared to a face-to-face visit.
  • Indicate who is in the room with you and ensure the provider can see that person on the camera.
  • Have a parent or legal guardian present for visits with minors to provide consent, and who will stay nearby, or possibly in the room, during the visit.